PAYMENTS

We currently use Fiuu (formerly known as Razer Merchant Services) to process all online transactions on thermos.com.my. Fiuu is a leading payment gateway in Southeast Asia, trusted by global brands and supporting over 110 payment methods. It complies with the highest global security standards, including PCI DSS Level 1 and ISO 27001:2022 certifications, and adheres to the Malaysian Financial Services Act 2013. Fiuu also uses advanced fraud detection systems to ensure secure and seamless transactions, providing a smooth checkout experience with 99.99% uptime reliability.

We accept payment methods as below:

Online Banking

Debit/Credit Cards

E-wallets

ORDER CANCELLATION

If you wish to cancel or change your order for any reason, please contact us immediately at customercare@bungkuskawkaw.com . Please quote your order number. We will do our best to accommodate your request. However, we cannot change or cancel an order once it is in the shipping process.

Bungkus Kaw Kaw reserves the right to cancel any order that is subject to technical issues/price inaccuracy and appears to be suspect or fraudulent. All suspicious transactions will be reported to proper authorities.

DELIVERY TIME

Delivery of the goods shall be made to the address specified by the buyer in the order. If the product you purchased is available, it will be shipped to you upon receipt of payment.

All orders are processed within 1-2 business days (excluding weekends and public holidays) after receiving your order confirmation email. Once the order has been processed and shipped, kindly expect the following business days to be delivered:

	WEST MALAYSIA	EAST MALAYSIA
DELIVERY TIME	ESTIMATED 3-5 BUSINESS DAYS	ESTIMATED 7-12 BUSINESS DAYS

The delivery time provided is based on the best estimation. We may not be responsible for any delay, traffic flow, weather conditions or unforeseen circumstances that may cause potential delays.

DELIVERY RATE

All goods shipped are insured against loss and damage whilst they are in transit. Goods returned to us by the buyer will travel at the buyer’s risk and expense. If the buyer refuses acceptance of delivery or of a part thereof, he/she has to bear all expenses caused by or arising out of this.

Bungkus Kaw Kaw does not provide any international shipping at the moment. For more information, please email us at customercare@bungkuskawkaw.com.

RETURNS

Once purchased, goods are not to be refundable, returned, transferred or exchanged. You may only return your order due to any of the following reasons:

REASON	DESCRIPTION
DAMAGED	THE PRODUCT IS DAMAGED DURING DELIVERY
DEFECTIVE	THE PRODUCT DOES NOT FUNCTION AS DESCRIBED IN ITS MANUFACTURER SPECIFICATION
INCORRECT/WRONG ITEM	NOT THE PRODUCT THE CUSTOMER ORDERED (E.G. WRONG SIZE, WRONG COLOR OR WRONG MODEL)

For any cases of dented or defects of the product, customers should inform Bungkus Kaw Kaw customer service within 48 hours from receiving date or else void exchange. In the event a Merchant ceases trading during the validity period, you may offer an alternative of equal value, or may request a refund by writing to customercare@bungkuskawkaw.com. Returned item must be shipped back to us within seven (7) calendar days from the day you received the item. The goods must be in new condition and returned in the original packaging along with all accessories (including manuals), proof of purchase (order number, buying invoice or other relevant information) and free gifts received with it (if included).

Goods returned to us by the buyer will travel at the buyer’s risk and expense. Refunds can only be made to the credit or debit card used to purchase the products. No refund is available after the expiry date.

Please email us at customercare@bungkuskawkaw.com to assist you for return and refunds.

E-INVOICE

For purchases made through the official online store, should you require an e-Invoice. For further assistance, please contact our customer service team at customercare@bungkuskawkaw.com.