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MERCHANDISE

FAQs

About Our Brand

At BUNGKUS Kaw Kaw, everything we do starts with a simple promise — to deliver authentic Malaysia drinks with full-bodied traditional flavours just the way they were meant to be enjoyed. Born from a love of heritage recipes passed down through generations, we proudly serve Malaysian timeless favourites like Teh Tarik, Kopi, and Cham, brewed using our own secret blends. Whether you're grabbing a drink on the go or taking a nostalgic break from modern coffee chains, BUNGKUS Kaw Kaw is your go-to for The Original Lokal Drinks — made fresh, rich, and kaw.

We are pleased to inform you that we are now officially certified HALAL by JAKIM. We have always maintained Muslim-friendly practices and remain committed to upholding HALAL standards.

We make it easy to order your favorite Bungkus Kaw Kaw drinks and food on the go or for in-store pickup, all with just a few taps on the Bungkus Kaw Kaw APP.

Download our app via Google Play or App Store to order now!

Order & Payment

You can browse for items at our Merchandise tab, add items into your cart and check out. Once you've made your payment, you will receive a confirmation email together with your order number.

"We accept:

- Online Banking & Debit/Credit card
- e-Wallets (GrabPay, Touch 'n Go, Shopee Pay, MAE, Boost)

We currently do not provide option for Cash on Delivery (COD) as a payment method."

Please check your email for the confirmation email. If you do not see it, it might be because there was a typo in your email.

If you suspect you might have provided us with the wrong email address, please email us at customercare@bungkuskawkaw.com with your name and correct email address for us to locate your order and re-send a new copy of confirmation email to you.

Orders can only be amended if they have not been fulfilled by our team, and is still being processed. To check the status of your order, please click the link with your order status sent to you by email.

Shipping and delivery

We offer shipping to both East and West Malaysia.

Dispatch dates will be available on your order confirmation email. Once your item dispatches, it will take 3-5 working days (West Malaysia) and 7-12 working days (East Malaysia) to arrive. East Malaysia will require more time as the item will need to go through customs processing in West Malaysia before they transit to East Malaysia for delivery.

Your order will be delivered by the most suitable trusted local courier (PosLaju, Ninjavan, Skynet, J&T Express etc.) chosen based on coverage/delivery address.

You will receive your tracking number once your order dispatches (dispatch date will be available in your confirmation email).

If you do not receive any order confirmation or shipping confirmation email, it's likely they could have been marked as spam or there may be a typo within the email address found in your order. Some email providers may mark our emails as spam or completely block them. Do check your spam folder for emails about your order and make sure to add our emails to your safe list.

You can also send us an email at customercare@bungkuskawkaw.com with your order number/ details and we will be happy to check for you.

If your tracking information states that your package was delivered and you have not received it, please firstly contact your postal service and lodge an inquiry with them.

Bungkus Kaw Kaw does not hold responsibility for packages that state to be delivered. We do not issue refunds for packages that have been confirmed by the postal services to be delivered.

Please contact us immediately if you noticed that your shipping details are incorrect. Once the item ships, we will not be able to re-direct the parcel to a new address. We do not replace parcels that are delivered to the wrong address given by the customer.

We are terribly sorry if this happened. We would like to sort out any manufacturer’s defect immediately. If you would like to exchange the faulty item for the same item, send us an email at customercare@bungkuskawkaw.com

Returns/Exchange & Cancellations

Orders can only be cancelled or amended if they have not been fulfilled by our team, and is still being processed. To check the status of your order, please click the link with your order status sent to you by email.

If you have noticed a defect upon receiving your order, please email us within 48 hours with pictures or video illustrating the defect for us to process a replacement for you.

Anything past 48 hours will be subjected to the terms & conditions.

We'll be thrilled to answer your questions during our business hours, Monday to Friday 10am - 6pm (MYT). Leave your questions here customercare@bungkuskawkaw.com and our team will get to you shortly!